Access Voicemail

There are several different ways you can access the Voicemail system for your extension.

From any desk phone in the office, press the physical "Voicemail" button (see below) on the lower left of the handset
From any desk phone in the office, dial 888
From the Horizon app, select "Voicemail" from the menu, and tap the vertically aliugned elipsis (...) button, followed by "Call Voicemail"
From any phone (including personal or home phones), dial the Voice Portal on 0141 483 3949.

The next steps will depend on the mailbox extension number that you are trying to check. After you have dialled the voicemail service, and passed the initial "Welcome to your Voicemail..." greeting, you have two further options:

If you are dialling from the internal extension (via Deskphone or Horizon) attached to the voice mailbox you wish to check, enter your 6 digit PIN, followed by a #.

e.g. if your PIN was 123456, enter 123456#
If you are dialling from a different extension, or calling in via the outside Voice Portal number, you need to press asterisk/star ( * ), then enter your mailbox extension when prompted to do so followed by a #. Now, enter your 6 digit PIN as you would normally.

e.g. if your extension was 233, you would enter *233#, wait until prompted then enter your PIN 123456#

That's it!