Release Quarantined E-mail
WARNING: ALWAYS consider (and we mean REALLY consider) whether or not you should release an e-mail from Quarantine!
- Visit the Sophos User Portal: https://ra1.qcha.org.uk/ and enter your username, password and CAPTCHA code. If you need a new CAPTCHA code, click the refresh icon to the right.
- Click "E-mail" > "Quarantine" from the left hand navigation.
- Select a Start and End Date (by default, only today's date is selected), and optionally enter a Sender or Subject filter to find your mail. In most cases, date will suffice, so click "Filter"
- To release a given message, click the envelope at the end of the row and assuming it isn't still susected spam or dangerous it will arrive in your mailbox (be aware that Spam mail may still go into your Junk folder in your mailbox, whereas more suspect messages will most likely be blocked by DarkTrace).
- That's it!