How to collect Horizon App Diagnostics

Overview

There will be times where ICT require diagnostic information from the Horizon app as evidence to support a case we would need to make to Gamma, the service operator.

This guide shows you how you can retrieve this information; this is an activity that should be completed as close as possible to the time of the failure you wish to report!!!!!

Steps

With the Horizon app open, following the fault you have just experience, tap the ellipsis button located at the bottom right of your screen.
Tap "Submit Error Report"
Tap "Download Error Report"
Tap "Outlook" at the bottom to share via Outlook (i.e. send an e-mail). Tap the more icon if you need to find/add Outlook to your quick share list.
Outlook should start with a new e-mail message and automatically attach the logs and some diagnostic information. E-MAIL THIS TO YOURSELF FIRST.
Create a ticket on the helpdesk if you haven't already done so describing the nature of the problem, what you were doing etc. Add the pertinent details (e-mail body and attachment) to that ticket either via the portal or by replying to a ticket reply e-mail for that ticket.
Thanks! We will work with the supplier to try and resolve your issue.